Technical Skills:

Training and Management:

Certified Trainer, Train-the-Trainer, IT Management, Enterprise Environments Management, IT Audits, Project Management, Team Lead

Server Environments:

Windows Server Environment, Share Point Services, Microsoft Exchange and Outlook, Proxy Server, Novell Border Manager and GroupWise, Lotus Domino, SQL Server, ARCserv, Unix- Linux, Internet Information Server, Apache, Symantec Enterprise Security Architecture, WSUS, Certificate Server, Red Hat Linux, Ubuntu

Programing and Scripting Languages:

HTML & DHTML Programming, PHP Programming, Shell Scripting, Login Scripting, BASH Shell

Security and Networking:

Norton Internet Security, GFI LANGuard, Network Monitoring, VPN and Firewalls, Intrusion Detection System, PowerShell, SCOM, SCCM, Novell Directory Service, NetWare Distributed Print Services, Wireless Security, QRadar, TPAM, Active Directory, IBM AS/400 Mainframe, Cabling and Patch Paneling CAT 5+, TCP/IP, DNS, DHCP, Certificate Management (PKI)

Applications:

Team Viewer, Remote Desktop / Remote Assistance, Radmin, Microsoft Expression Web, Microsoft Office 365, Word Perfect, Lotus Notes, Symantec Corporate Ed., Norton Ghost / OS Imaging, Dreamweaver, Telnet, nmap, Microsoft Visio, StaffRight, Citrix, SolarWinds Backup Exec, Microsoft Publisher, AyaNova, Adobe Acrobat, Microsoft Project, Microsoft Info Path, Microsoft OneNote

Other Skills:

Electronics Technician, System Support, MS-DOS / Command Prompt, PPSec, Technical Writing, Customer Service

Work Experience: 

Senior Technical Consultant at A OH-K Technical Solutions from Jan. 2017 to Present in Victoria, BC & Nova Scotia, Canada

  • Provide onsite as well remote support to multiple clients from medium to enterprise level for Exxon Mobil in Halifax, NS.
  • IMAC IT services for ExxonMobil in Moncton, NB, Dartmouth, NS and Halifax, NS.
  • Supported L3 Dell PowerEdge systems such as ordering and replacing motherboards, RAM chips, hot swapping hard drives in RAID array, RAID batteries, CPU fans and PSU modules.  These services were done at ExxonMobil through the L3 and L4 server rooms in NS and NB.
  • Provided support for Xerox Work Centers and HP MFP devices such as, initial configuration, ordered and replaced paper trays and consumables for Bell Alliant in Dartmouth, NS and ExxonMobil Dartmouth, NS and Halifax, NS
  • Monitored systems and Firewalls, provide updates and maintenance as required for ExxonMobil through the L3 and L4 server rooms in Dartmouth, NS
  • Ordered and replaced UPS replaced an ERM modules, inverter modules as well batteries for several HP R5500 in ExxonMobil L3 and L4 server rooms.
  • Decommissioned and surplused Dell blade server, Cisco ASA Firewalls, Cisco Catalyst Routers-Switches, desktops and laptops for ExxonMobil Maritimes and Offshore facilities.
  • Created Visio and Excel documentation to layout the server and networking designs for ExxonMobil, Halifax, NS and Gold Mines in Port Dufferin, NS.
  • Setting up Wireless Infrastructure using long-range WiFi satellite access between several buildings at the Gold Mines in Port Dufferin, NS
  • Installed cabling, satellites, patch panels, switches, routers, PoE devices, and AP’s at the Gold Mines in Port Dufferin, NS
  • Installed and maintain an MS SQL Server 2008 R2 along with database security at the Gold Mines in Port Dufferin, NS
  • Managed and maintain printer and directory security for clients at the Gold Mines in Port Dufferin, NS
  • Installed, maintained, and administer DNS, VPN, DHCP services at the Gold Mines in Port Dufferin, NS
  • Installed, designed and maintained Active Directory for ExxonMobil, Halifax, NS and Gold Mines in Port Dufferin, NS.
  • Installed, maintained, and administer several Hyper-V instances at the Gold Mines in Port Dufferin, NS 
  • Created several web sites using HTML, PHP, and MySQL for several clients including an ecommerce store for Perfect Score Gaming in New Glasgow, NS.  And informational website for a Halifax construction company and security guard business.

Certificated Trainer / Technical Writing at A OH-K Technical Solutions from Jan. 2017 to Present throughout United States and Canada

  • Prepared and instructed one day classes on Microsoft Excel 2016 Level 1, 2 and 3 for the Canadian Coast Guard in Dartmouth, NS and St. John’s Newfoundland.
  • Prepared and instructed one day class on Microsoft Access 2016 Level 1 and 2 for the Canadian Coast Guard in St. John’s Newfoundland.
  • Prepared and instructed one day class on Microsoft Excel 2013 Level 1 and 2 for the Nova Scotia Public Services office in Halifax, NS.
  • Prepared and instructed a 6 week CompTIA A+ class for NENAS in Fort St.John, BC.  I prepared student to achieve their A+ certification.  I went to several computer business and asked for old desktops, laptops and any other peripherals they wanted to recycle for practical assignments.
  • Prepared and instructed an 8 week CompTIA Network+ class for NENAS in Fort St.John, BC.  I prepared student to achieve their Network+ certification. 
  • Designed an exam simulation web site using HTML / PHP / SQL server to randomize 2500 questions.  I have categorized the questions via training objective to allow me to focus on what students required assistance on their weakest topic.  This was designed to support CompTIA A+ and Network+ certification exams.

Senior IT Security Analyst at Sobeys Inc. from Jul. 2009 to Sep. 2016 in Stellarton, Nova Scotia

  • Assistant to the Director of National IT Security in over 3500 retail stores to ensure they are all PCI Compliant.
  • Responsible in providing a security assessment in all new server and desktop images that are deployed.
  • Manage Active Directory security for over 40,000 user objects.
  • Create, edit and maintain SOP documents
  • Responsible for approving opened ports within our DMZ environment.
  • Installed, configured and maintained over 40 SFTP connections for vendor uploads/downloads.
  • Responsible for overseeing the GPO structure within Active Directory.
  • Created triggered alarms with IBM QRadar SIEM that triggered alerts for root/admin login on all production systems, for Active Directory changes for sensitive groups and Failed login attempts on production systems.
  • Blacklisted countries through the IPS/IDS appliances to prevent unwelcoming access.
  • Wrote scripts using PowerShell to import over 2500 users into their respective OU in Active Directory.
  • Implemented and maintained Quest TPAM solution for all vendor remote support 

Technical Trainer / Campus Manager at Computer Generated Solutions Inc. from Feb. 2006 to Jul. 2009 in Victoria, British Columbia / Halifax, Nova Scotia

  • Trained Military personnel in Networking Communications and Security.
  • Customized courseware development for Department of National Defense
  • Implemented a Security 2003 role out
  • Took lead role in the examination development as well as deployment of the CISN-SUP and CISN-MAN programs
  • Performed Day to Day server maintenance on our campus Windows 2003 Server, Windows 2000 Server, Windows NT 4.0, Netra x1 (Solaris 8.0), Fedora Core 4
  • Installed, configured and maintained campus network. 
  • Installed 8 routers and 4 24-port and 4 16-port switches.
  • Wired the schools 56 node network on 5 different subnets with  RIP v2
  • Managed and Maintained the Network Infrastructure for the campus.
  • Traveled from Victoria to Halifax frequently. 

Application Training Manager at Great Canadian Gaming Corp. from Sep. 2005 to Feb. 2006 in Richmond, British Columbia

  • Designed a training mechanism to accommodate training for over 5000 employees at the Great Canadian Casino.
  • Created a full training plan and presented it to the executives for signoff.
  • Created a customize manual for MS Outlook, Outlook Web Access, RoomWizard, MS Excel that was adequate for the Casino environment.
  • Provide technical support to the employees at Head Office.
  • Lost position due to cut backs 

Network Engineer / Training Manager at ITnorth.ca from Feb. 2004 to April 2005 in Fort St. John, British Columbia

  • Supported over 200 clients as a roaming network engineer.  Every client had a different network setup to attend
  • Set up the training department for the company by establishing a well customer relationship with all of our clients.  Preformed onsite training at the clients request
  • Trained onsite courses such as MS Office, Windows XP, MS Outlook to Exchange. Computer Fundamentals and Etc
  • Worked in a team of 4 administrating Windows 2000 domain and Windows 2003 Small Business Servers in a domain environment for over 200 clients.  Also, implemented and maintained MS Exchange Server and Share Point Services 2003 for several clients
  • Worked closely with Microsoft in developing new strategies on marketing and the latest products that were being delivered.  I took control of our Microsoft Certified Partner program and utilized it to the max.
  • Created Proposals for new clients and was very successful in closing the deal.
  • Left due to northern living environment

Help Desk Analyst Level 2 Support / Trainer at EDS Canada / Bank of America from Jul. 2003 to Feb. 2004 in Port Hawkesbury, Nova Scotia

  • Worked in a team of 4 members to solve level 2 issues.  Also scanned incoming tickets that level 1 analyst were sending to us, then I would design a course to help them resolve issues they were having trouble with
  • Operated Account issues with Active Directory, Windows NT Domains and Mainframe Support in an Enterprise Environment.
  • Set up user profiles and troubleshot problems in MS Outlook to connect to there home directories on a MS Exchange Server
  • Administrated and Maintained bank Workstations in a Remote Location over Citrix.
  • Worked in an enterprise network with over 400 locations and over 250,000 users to support all over the US.
  • Assisted other analyst with Business Partners to help solve there issues
  • Set up Citrix client so that our level 1 analyst can support clients.
  • Left because contract ended.

Microsoft Training at Microsoft from Nov. 2002 to May 2003 in Richmond, British Columbia, Canada & Redmond, Washington, United States

  • Trained Students in achieving their Microsoft Certified Systems Engineer Certification as well other Microsoft Office products.
  • Met the PPSec auditing standards.
  • Setting up the Lab classes for the Microsoft Official Curriculum. 
  • Provided extra material to the students to help them pass there Microsoft Exams.
  • All my students that took my classes had a 100% success rate on there certification exams
  • Left because contract ended

Network Engineer (Contract Basis) at Custom Media from Apr. 2002 to Dec. 2002 in Vancouver, British Columbia

  • Administrated & Maintained a Windows 2000 environment, by setting up several Network Printers and Print Servers.  Creating Domains with Active Directory and attaching Windows XP Pro. Clients to the domains.
  • Created a Unix/Linux, Samba Domain with RAID 5 technologies.  Attached Printer queues to the domain and allowed Windows XP Pro., Windows 9x and Windows 2000 Pro. Clients to connect to the domain and mapped Network Drives.  Also administrated the Server remotely using Telnet.
  • Upgraded a Novell 3.11 Server to Novell 6 for a network of 82 users.  Create NDPS printing for the new printing environment and used logon script so users would get their respective mapped drives.  Implement a new security features for the company.
  • Administrated and Maintained a SCO UNIX environment.  Duties including creating shell scripts for users so that they were able to get a menu option for programs they need to run.  Also set up all printer
  • Participate in the Site Assessment, Planning, Hardware Requirements and Verification, and/or Data Verification sessions when appropriate.
  • Left because contract ended

IT Manager at VancouverCoupons.ca from Apr. 2001 to Apr. 2002 in Vancouver, British Columbia

  • Managed a team of 8 employees to make sure that our IIS Web Server was up and running 24/7
  • Setup and Configured the main Web Server and SQL Server/ODBC
  • Worked with the Web/Application Development Team in designing new idea’s for the site.
  • Supported the 24/7 for any problems that would arise.  In the event of a problem arising I would delegate control to its respective team and assist them in resolving the issue 
  • Created HTML and DHTML scripts to run on our web site.
  • Assist in developing implementation procedures and tools, or do research related to future implementations and to promote standardization
  • Provide technical support to the all teams in our industry.

Network Administrator & Technical Instructor at Compu College School of Business from Oct. 2001 to Nov. 2002 in Burnaby, British Columbia

  • Administrated & Maintained a Windows 2000 environment, Novell Border Manager proxy server for the schools Internet connection as well a MS Exchange 2000 Server for internal email.
  • Administrated & Maintained over 200 computers with Windows 95/98, Windows 2000 Professional/Server, as well as Lotus Notes on a daily basis
  • Trained Students in achieving their Microsoft Certified Systems Engineer Certification as well other Microsoft Office products.
  • Created extra study material for students to pass there Microsoft, A+, N+, and Novell certification classes.  I had a very high success rate.
  • Left due to college folding due to CDI purchasing there franchise and there was a shortage of work

Faculty Supervisor & Network Administrator at CDI College of Business & Technology from Sept. 2000 to Aug. 2001 in Coquitlam, British Columbia

  • Maintained 7 servers including UNIX/LINUX, Novell 3.x to 5.x, Windows NT/2000 as well performing incremental and full backups.
  • Implemented & Designed 2 backup programs on a Novell Server as well as a Windows 2000/NT Server
  • I have trained the staff from to become self-sufficient and take ownership of the product and the issues that arise from a problem they may have.
  • I was team leader in provided our clients with a satisfied education along with satisfying PPSec audits.
  • Manage customer expectations in terms of the product, the implementation, and our commitment. 
  • Provided details to the managers that improved our student satisfaction.  Also started up a CDI College Baseball league to attract more students to the school.
  • Left due to closure of the college

Network Administrator & IT Instructor at Keyin Technical College from Aug. 1999 to Aug. 2000 in Halifax, Nova Scotia

  • Main objective was to train students in obtaining their MCSE certification
  • Instructed Microsoft Approved Courses and became a Microsoft Certified Trainer.
  • Administrated a Windows NT network environment consisting of a PDC and a BDC. I have also assisted in troubleshooting an IBM AS/400 Mainframe computer.
  • Administrated & Maintained 100 computers with Windows 98, Windows NT Server/Workstation as well local and network printers on a daily basis.
  • Installed and configured SQL Server on a Windows NT Server so that our web programmers would be able to merge there code with the SQL Server.
  • Left due to moving to Vancouver.

Network Engineer and System Support at Electro Maintenance & Services from May 1998 to Dec. 1998 in Dartmouth, Nova Scotia

  • Troubleshooting and installed 2 networks.  My job consisted of cabling the building, installing NIC’s on every computer and server as well configuring them. Installed a thinnet coaxial 10base2 bus network as well a 10/100baseT star/bus typology for a local hospital.
  • Administrated & Maintained 2 UNIX servers, 5 Windows NT server and 3 Novell servers for several clients as well performing daily backups.
  • Designed Backup solutions for 3 insurance companies, made it easy for the client do a backup and offsite storage.  Use ARCServ & Backup Exec. 
  • Left due to shortage of work.

Network Administrator & System Support at Royal Bank of Canada from Feb. 1998 to May 1998 in Richmond Hill, Ontario

  • Was selected as the team leader in a group of 6 to upgrade and test computers to for compatibility with the Y2K bug.
  • Assisted the local administrator with over 1200 user on a Windows NT network.  My tasks were resetting user passwords, printing problems, logon problems, backing up the Windows NT server as well updating a network logbook.
  • Left due to contract ending

Network Management and System Support at Atlantic Network Services Division from Apr. 1996 to Feb. 1998 in Halifax, Nova Scotia

  • Upgraded PC’s for over 500 client computers.
  • Monitored routers, brouters, bridges and smart hubs through a UNIX server for the Atlantic Provinces in a LAN/WAN Network environment.
  • Created a network & computer logbook for the entire company network using Visio.
  • Setup VPN networks between sites in the Atlantic Provinces.
  • Received high security clearance.

Education:

Certification Exam History:

  • Novell Administrator 3.x 
  • Novell Administrator 5.0
  • Novell Networking Technologies
  • MS Windows 95
  • MS Windows 98
  • MS NT Server 4.0 Enterprise
  • TCP/IP for NT 4.0
  • Internet Information Server 4.0
  • Imp. Win2000 Network Infra.
  • Imp. Win2000 Directory Services
  • MS Exchange Server 2000
  • Des. MS Win2000 Network Infra.
  • Des. MS Win2000 Directory Services
  • Microsoft Windows XP Professional
  • Novell Advanced Admin 5.0
  • Novell System Support 5.0
  • Novell Border Manager
  • Networking Essentials
  • MS NT Server 4.0 Core
  • MS NT Workstation 4.0
  • MS Exchange Server 5.5
  • A+ Certification 
  • Network + Certification
  • Upgrading Windows NT Server to Windows 2000
  • MS Windows 2000 Server
  • MS Windows 2000 Professional
  • Server + Certification
  • Des. Security for Windows Server 2k3 Network
  • Imp. and Adm. Security for a Windows 2k3 Server Network

Certificates & Diaploma's:

Microsoft Certified Trainer (MCT) 

  • January 2000 
  • Dalhousie University 
  • Halifax, Nova Scotia 

Microsoft Certified Systems Engineer 4.0 (MCSE)

  • Jan. 1999 to Aug. 1999 
  • Dalhousie University 
  • Halifax, Nova Scotia 

Microsoft Certified Systems Engineer 2000 (MCSE)

  • Jan. 1999 to Aug. 1999 
  • Self Study
  • Burnaby, British Columbia 

Certified Novell Administrator (CNA)

  • October 2000 
  • CDI College 
  • Coquitlam, British Columbia 

Certified Novell Engineer (CNE)

  • August 2002 
  • Self Study
  • Burnaby, British Columbia 

Train-the-Trainer Certification

  • October 1999 
  • Trab Training
  • Halifax, Nova Scotia 

Computer Support with Networking & Communications Diploma

  • Aug. 1995 to Apr. 1996
  • CompuCollege
  • Halifax, Nova Scotia

Awards & Achievements:

  • Received a Black belt in the World Tae Kwon Do Federation.
  • Awarded a gold medal at the 3rd Black Belt Canadian National Championship.
  • Awarded a gold medal as well as a silver medal for forms at the International Battle of Champions.
  • Earned a bronze medal as well as a bronze medal for forms at the International Tae Kwon Do Championships in Nova Scotia.
  • Involved in Amateur Baseball in Cape Breton, NS for 4 years. 
  • 5-year member of the Senior Football League.
  • Invited to Rookie camp for the B.C. Lions located in Surrey, BC.
  • Organize a CDI College Softball League for the entire BC region.

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